Thank you for choosing www.clothfoldbin.com for your foldable laundry storage solution. Here are our frequently asked questions:

1. Product questions
   Q: Is the material waterproof?
   A: Yes, we use waterproof polyester fabric to prevent liquid penetration.
2. Ordering and delivery
   Q: Which European countries do you deliver to?
   A: We deliver to all EU member states, including the UK, Switzerland and Norway.
   Q: How long does it usually take to receive your order?
   A: Standard delivery time within Europe is 7 working days, and international shipments are usually 10 working days, depending on the destination.
3. Payment options
   Q: What payment methods are accepted?
   A: We accept Visa, Mastercard, PayPal, Apple Pay and bank transfer.
   Q: Is the payment secure?
   A: All transactions are protected by 256-bit SSL encryption.
4. Return policy
   Q: How do I return an item?
   A: Please contact glowhaven@clothfoldbin.com within 14 days of receipt to obtain a return authorization.
   Q: Who will pay for the return shipping?
   A: We will pay for returns due to quality issues, and the customer will pay for returns due to non-quality issues.
5. Product use
   Q: How to fold the storage basket?
   A: The product comes with a detailed folding instruction tutorial.
6. Other questions
   Q: What are the customer service working hours?
   A: Monday to Friday 9:00-17:00 (CET), emails will be replied within 24 hours. If you have any other questions, please feel free to contact us:
   📧glowhaven@clothfoldbin.com
7. Company:”ONLY BASKET” SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
   Address: Sołtana 7, 01-494 Warszawa
   Tel: +48 468627568
   We will serve you wholeheartedly.